Refund & Return Policy – Woolenkraft

At Woolenkraft, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Please read our Refund & Return Policy carefully.

🔄 Returns

• You can request a return within 10 days after delivery of your product.
• To be eligible for a return:
  • The item must be unused and in its original condition
  • The item must be in the original packaging
  • Proof of purchase (order confirmation or receipt) is required

We reserve the right to reject returns that do not meet these conditions.

💸 Refunds

• Once we receive and inspect your returned product, we will notify you about the approval or rejection of your refund.
• If approved, your refund will be processed within 15 days after we receive the product.
• The refund will be credited to your original payment method.

🚫 Non-Returnable Items

Certain items cannot be returned, including:

• Used or damaged products (not due to our fault)
• Items not in original condition
• Products returned after 10 days of delivery

🚚 Return Shipping

• Customers are responsible for return shipping costs unless the product is defective or incorrect
• Shipping charges are non-refundable

📦 Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item:

• Please contact us within 48 hours of delivery
• Provide photos/videos as proof
• We will arrange a replacement or refund at no extra cost

❌ Order Cancellation

• Orders can be canceled within a limited time after placing them
• Once the order is processed or shipped, cancellation may not be possible

📩 Contact Us

To initiate a return or refund request, contact us at:

📧 Email: store@woolenkraft.com

Please include:

• Your order number
• Reason for return
• Photos (if applicable)

⚠️ Important Note

We recommend using a trackable shipping service for returns. We are not responsible for lost or missing return shipments.

Thank you for shopping with Woolenkraft. We appreciate your trust and support.